Returns, Refunds & Complaints
At Buy her Flowers, we pride ourselves on delivering fresh, high-quality bouquets to our valued customers in London. Our Fresh Flowers Guarantee ensures that each arrangement meets our standards of excellence.
If you experience any issues with your order, our comprehensive returns and refunds policy is designed to address your concerns promptly and fairly.
As a trusted local florist, we serve both households and businesses, committed to your satisfaction and floral delight.
Damaged on Arrival Policy
While we take utmost care in packaging our flowers, damages can occasionally occur during transit. If your bouquet arrives damaged, please inform us within 24 hours of delivery.
Provide a photo of the damage and packaging to help us assess the situation accurately and initiate the appropriate response.
We will offer a replacement bouquet or a full refund based on your preference to ensure your complete satisfaction.
Freshness Window
Our Fresh Flowers Guarantee promises that your bouquet will remain fresh for up to seven days with proper care, including trimming stems and changing water regularly.
If you encounter any freshness issues within this period, contact us for a replacement or refund, and we will address the matter immediately.
We are dedicated to providing flowers that bring lasting beauty and joy to your space.
Complaints and Resolution
Your feedback is invaluable to us. If you have any complaints, please reach out with detailed information about your experience.
Include your order details and any relevant photos to help us investigate and resolve the issue effectively.
Our team is committed to addressing your concerns and ensuring a satisfactory resolution within 48 hours.
Trusted London Florist
Buy her Flowers is a reputable local florist based in London, dedicated to serving both residential and commercial clients with stunning floral arrangements.
Our commitment to quality and customer service has established us as a preferred choice for floral needs across the city.
Whether for special occasions or everyday elegance, our selection of fresh flowers is curated to suit every taste and setting.
